Draft — this policy should be reviewed and finalised with your legal adviser before launch.
Information we collect
When you request a quote or contact us, we collect the details you provide, such as your name, email, phone number and shipment information. For shipments we handle, we store sender and recipient details needed to deliver your cargo.
How we use it
We use this information to respond to enquiries, prepare quotations, arrange and track shipments, and meet legal obligations such as customs requirements.
Shipment tracking
Anyone with a valid tracking number can view the shipment's sender and recipient names, contact details and addresses, cargo and shipping information, departure and delivery schedule, and customer-visible notes and documents. Share tracking numbers and links only with the intended parties. Internal staff notes and private documents are not shown.
Your rights
You may contact us to access, correct or delete your personal information, subject to legal retention requirements.